This course is part of the Professional IQ: Preventing and Solving Problems at Work Specialization

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C. K. Gunsalus

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Professional IQ: Preventing and Solving Problems at Work SpecializationUniversity of Illinois at Urbana-Champaign

About this Course

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Many find themselves frustrated in their careers by lack of preparation for dealing with predictable dilemmas that regularly arise in the world of work. Two in five professionals fired in their jobs after college are terminated for lying, or misuse of technology. Easy to avoid! Or is it? What if you find you have to compromise your values to keep your job? What if they ask you to lie or cheat, even though you know if you are found out you will be fired? What if you find out the company is breaking the law?
Successful people know about and have the skills taught in this specialization. You should, too.

Those who wish to make a difference, build positive reputations, become leaders, and advance in their careers must cultivate professional success skills, along with their specific job skills. The central themes of this course – knowing yourself and your values, recognizing and meeting ethical challenges, using an analytical decision-making framework, identifying potential pitfalls, and developing tools to use in the moment – are essential soft skills for succeeding at work. In short, an ethical framework is necessary, and not just nice; smart ethics, as we define them, are integral to success.

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Course 1 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 28 hours to complete

English

Subtitles: English

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 1 of 4 in the

Professional IQ: Preventing and Solving Problems at Work Specialization

Beginner Level

Approx. 28 hours to complete

English

Subtitles: English

Instructor

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

15,663 Learners

4 Courses

Offered by

University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.

Syllabus - What you will learn from this course

Content Rating97%(1,077 ratings)

Week

Week 1

2 hours to complete

Course Orientation

You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course.

2 hours to complete

1 video (Total 2 min), 5 readings, 1 quiz

6 hours to complete

Week 1: Introduction and Who Are You?

Find out how the course will run and how we’ll use 2-Minute Challenges and expert commentary to give you a 3-D understanding of the material in this course. Establish and clarify your values and learn how they underpin your career.

6 hours to complete

25 videos (Total 101 min), 2 readings, 5 quizzes

25 videos

1:01: Decide Who You Are2m

1.02: 2MC: Widowed Aunt2m

1.1.1: What Do You Stand For? What Difference Do You Want to Make?3m

1.2.1: 2MC - You Pick Two1m

1.3.1: What Is a Two-Minute Challenge?2m

1.3.2: 2MC – Inappropriate Email1m

1.3.3: 2MCs in Real Life7m

1.3.4: Iteration Makes Perfect – Using 2MCs to Learn and Practice Skills5m

1.3.5: And the Inappropriate Email? Experts Comment7m

1.4.1: Articulating Your Values – the Foundation for Your Reputation3m

1.4.2: 2MC – Retirement Reception1m

1.4.3: Who Are You, How Do You Know, and Why Does It Matter?4m

1.4.4: The Beginning – Your Own Values3m

1.4.5: How Your Reputation is Built on Values – Experts Comment7m

1.5.1: Drafting a Personal Leadership Credo (PLC)2m

1.5.2: 2MC – Dream Job, Bad Timing1m

1.5.3: Putting What You Stand For on Paper3m

1.5.4: Revisiting and Revising Your PLC6m

1.5.5 How Your PLC Will Help You - Experts Comment7m

1.6.1: Gotta Habit1m

1.6.2: 2MC – Grandma's Sweater1m

1.6.3: Habits - Act Out Your Values Even If You Are Under Pressure3m

1.6.4: Turning What You Want to Do into Habits3m

1.6.5: Habits Reflect Values – Experts Comment7m

1.7.1: You Pick Two – Experts Comment7m

2 readings

Week 1 Overview10m

Week 1 Resources and References10m

4 practice exercises

Lesson 1-3 Practice Quiz30m

Lesson 1-4 Practice Quiz30m

Lesson 1-5 Practice Quiz30m

Week 1 Graded Quiz30m

Week

Week 2

7 hours to complete

Week 2: Opening Up Problems through the Decision-Making Framework (DMF)

Learn a systematic approach to tackling any decision.

7 hours to complete

23 videos (Total 75 min), 2 readings, 7 quizzes

23 videos

2.1.1: Open Up the Problem1m

2.2.1: 2MC: Puzzling Remarks1m

2.3.1: A Method - the DMF2m

2.3.2: 2MC - Stop Light59s

2.3.3: DMF - Steps 1 to 33m

2.3.4: The First Three Steps: Applied3m

2.3.5: Why Do We Stop?1m

2.4.1: More on the DMF1m

2.4.2: 2MC - Dinner Receipts2m

2.4.3: DMF - Steps 4 to 62m

2.4.4: Steps 4 to 6 - Applied3m

2.4.5: Other Ways to Open Up Problems2m

2.5.1: The DMF In Action1m

2.5.2: 2MC - Time Reporting2m

2.5.3: DMF - Steps 1 to 3 in Action6m

2.5.4: DMF - Steps 4 to 6 in Action4m

2.5.5: Anticipate Outcomes to Prevent Problems6m

2.6.1: Seeing the Invisible Pitfalls1m

2.6.2: 2MC - Back Date1m

2.6.3: Making the DMF a Habit5m

2.6.4: More on Forming Habits7m

2.6.5: Better Decisions Prevent and Solve Problems5m

2.7.1:Other Frameworks: Experts Comment3m

2 readings

Week 2 Overview10m

Week 2 Resources and References10m

6 practice exercises

Lesson 2-3 Practice Quiz30m

Lesson 2-4 Practice Quiz30m

Lesson 2-5 Practice Quiz30m

Lesson 2-6 Practice Quiz30m

Lesson 2-7 Practice Quiz30m

Week 2 Graded Quiz30m

Week

Week 3

6 hours to complete

Week 3: Career TRAGEDIES: Recognizing and Avoiding Them

Find out about nine common sources of problems at work, and how to identify them and stop them from derailing your day, your job, or your career.

6 hours to complete

23 videos (Total 69 min), 2 readings, 6 quizzes

23 videos

3.1.1: Career TRAGEDIES1m

3.2.1: 2MC - Office Supplies1m

3.3.1: Identifying Conflicts with Your Instincts1m

3.3.2: 2MC - Fare Plus Five2m

3.3.3: Temptation, Rationalization, and Ambition3m

3.3.4: Overconfidence3m

3.3.5: Fare Plus Five - Outcome5m

3.4.1: Group, Peer, and Authority Pressure1m

3.4.2: 2MC - Pose as a Customer1m

3.4.3: How Pressure Arises2m

3.4.4: What the Research Says - Asch6m

3.4.5: Outcome … Speaking of Tragedies3m

3.5.1: Identifying Conflicts with your Feelings1m

3.5.2: 2MC - Safe Rides1m

3.5.3: Entitlement5m

3.5.4: Deception, Incrementalism, and Embarrassment7m

3.5.5: Catching EDIE in the Act1m

3.6.1: S Is for Stupid Systems1m

3.6.2: 2MC - Parking Permit1m

3.6.3: What Do You Do When You Find One?2m

3.6.4: Choosing Your Battles3m

3.6.5: Change Is Possible2m

3.7.1: TRAGEDIES: Experts Comment8m

2 readings

Week 3 Overview10m

Week 3 Resources and References10m

5 practice exercises

Lesson 3-3 Practice Quiz30m

Lesson 3-4 Practice Quiz30m

Lesson 3-5 Practice Quiz30m

Lesson 3-6 Practice Quiz30m

Week 3 Graded Quiz30m

Week

Week 4

7 hours to complete

Week 4: Knowing What To Do Isn't Enough – How Do You Say It?

Develop personal scripts for difficult situations.

7 hours to complete

24 videos (Total 90 min), 2 readings, 6 quizzes

24 videos

4.1.1: Now - Can You Make It Happen?1m

4.2.1: 2MC - Cover for Your Friend1m

4.3.1: Personal Scripts - Finding the Words2m

4.3.2: 2MC - Employee Discount1m

4.3.3: Different Scripts for Different Purposes6m

4.3.4: Preparing Scripts4m

4.3.5: Scripts Show Who You Are6m

4.4.1: Framing and Mindset53s

4.4.2: 2MC - Family Plans1m

4.4.3: Framing as the Backdrop for Personal Scripts4m

4.4.4: How You Say It Matters3m

4.4.5: Family Plans - Outcome1m

4.5.1: Constructing Your Personal Scripts1m

4.5.2: 2MC - Video Games1m

4.5.3: How To Construct an Effective Script5m

4.5.4: Test Drive - and Listen Out For Others' Scripts5m

4.5.5: Scripts Alone Don't Fix the Problem3m

4.6.1: Personal Scripts - Ask the Experts3m

4.6.2: 2MC: Personal Services1m

4.6.3: Experts' Suggestions on Creating Personal Scripts4m

4.6.4: Personal Scripts: Experts' Examples5m

4.6.5: Experts on the 2MC5m

4.7.1: Outcome - Cover for Your Friend6m

Lesson 4.8: Prevent & Solve Problems for Yourself7m

2 readings

Week 4 Overview10m

Week 4 Resources and References10m

5 practice exercises

Lesson 4-3 Practice Quiz30m

Lesson 4-4 Practice Quiz30m

Lesson 4-5 Practice Quiz30m

Lesson 4-6 Practice Quiz30m

Week 4 Graded Quiz30m

Reviews

4.8

19 reviews

5 stars
80.76%
4 stars
17.30%
3 stars
1.92%

TOP REVIEWS FROM FOUNDATIONS OF PROFESSIONAL IDENTITY

by YZFeb 24, 2018

My Alma Mater! Life-saving course for a rookie professional like me. Thoughtfully designed and presented. Thanks!

by CHAug 4, 2016

I think the Course has great content but there´s too many activities per week, most of the time if you don´t have time free you will loss the deadlines and after all loss the certificate.

by NNSep 23, 2021

The course is insightful, provoking, enriching and educative. i also appreciated the course facilitators and wish to to be thankful to Professor C.K. Gunsalus and team for job well done.

by SMJul 29, 2016

This was a great course, lots of information on analyzing problems at work and coming up with the best solutio

View all reviews

About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.

This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.

Professional IQ: Preventing and Solving Problems at Work

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

Foundations of Professional Identity

About this Course

Instructor

C. K. Gunsalus

Offered by

University of Illinois at Urbana-Champaign

Syllabus - What you will learn from this course

Week 1

Course Orientation

Week 1: Introduction and Who Are You?

Week 2

Week 2: Opening Up Problems through the Decision-Making Framework (DMF)

Week 3

Week 3: Career TRAGEDIES: Recognizing and Avoiding Them

Week 4

Week 4: Knowing What To Do Isn't Enough – How Do You Say It?

Reviews

TOP REVIEWS FROM FOUNDATIONS OF PROFESSIONAL IDENTITY

About the Professional IQ: Preventing and Solving Problems at Work Specialization

Frequently Asked Questions

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Foundations of Professional Identity

About this Course

Instructor

C. K. Gunsalus

Offered by

University of Illinois at Urbana-Champaign

Syllabus - What you will learn from this course

Week 1

Course Orientation

Week 1: Introduction and Who Are You?

Week 2

Week 2: Opening Up Problems through the Decision-Making Framework (DMF)

Week 3

Week 3: Career TRAGEDIES: Recognizing and Avoiding Them

Week 4

Week 4: Knowing What To Do Isn't Enough – How Do You Say It?

Reviews

TOP REVIEWS FROM FOUNDATIONS OF PROFESSIONAL IDENTITY

About the Professional IQ: Preventing and Solving Problems at Work Specialization

Frequently Asked Questions

Coursera Footer

Start or advance your career

Browse popular topics

Popular courses and articles

Earn a degree or certificate online

Coursera

Community

More